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    Customer Service

    LEDIN's Mission & Goal:
    Customer Service and Communication are always our first priority.
    We do our best to value every customer a 5-star positive buying experience by working hard and professional. We also provide accurate information for our products, prompt communication and reasonable and fair price (the balance between price and quality) to our customers. We are welcome and happy if you have any issues, problems or suggestions. Please feel free to email us.
    By using our website/placing a bid on our auction or store, you agree to all the terms, policies and conditions of LEDIN.us.
    Shipping & Delivery:
    We ship to Worldwide.
    - All products will be shipped out within 1 business days after payment verified.
    Privacy & Security:
    All the information you provided to LEDIN.us when you place an order; such as your name, email address, postal address and credit card details are strictly private and confidential. We use your information to process and fulfill your order, or send you any special promotions only. We will never disclose or sell your information to any third party without your written consent for any reasons.
    The text contents, pictures, graphics and designs of this website are owned by LEDIN.us. They are protected by applicable copyrights and several intellectual property rights. You are not allowed to use these materials without express written consent of LEDIN.us.
    Returns & Refund/Replacements:
    In order to better serve and satisfy our customers, we spend enormous efforts on ensuring our product descriptions and order processing procedures are accurate, precise and informative. If you still get confused, please ask any questions before placing order on the item.
    • All sales are final; and no exchange for customers who bought the wrong items. Please read all descriptions carefully and ask any questions before placing order. Please inspect all of your items immediately upon arrival. We reserve the rights to determine if an item is defective and/or sent incorrectly. In order to file for a "defective" item, you MUST submit a digital photo and proof of professional installation along with your application. All buyers are responsible for return shipping fee.
    • No returns will be accepted after 21 days of date of delivery.
    • Please contact us to get a RMA (Return Merchandise Authorization) number and report the reason for return BEFORE sending out your return/exchange. Products without a RMA number will not be accepted; please write the RMA number on the returning package or drop a note inside (fill out a return claim form). It is important to declare your package as a "Product for Return" on the Customs Declaration Form, and also $1 as the commercial value.
    • Only defective product will be offered exchange, refund or store credit; No returns will be accepted / No refund or exchange will be issued on products that have been used, modified or painted in any way. Products returned and found not to be defective will be returned at buyer expense. If the returning package has been opened, and item return for refund is not defective will be subject to a 15% restocking fee.
    • Buyer will be responsible for all shipping charges and insurance when returning items in any reasons.
    • We will not be liable to customer for any returns or damages beyond the amount of money that customer has actually paid us.
    • Please allow 7 to 15 business days after we received the item to process your return.
    • We reserve the right to refuse any returns for any reasons.
    Payment, Pricing & Promotions:
    We accept most credit cards, PayPal (online payment solution supports Mastercard, Visa, American Express and eCheck; accepts 24 currencies).
    -Payment must be received within 7 days of order purchased/auction ended, product availability is not guaranteed after 7 days/or order will be cancelled.
    -Buyers agree to pay shipping and handling fees as stated in the product description (Free S&H will be stated in description or during checkout).
    -Shipping/handling fee is non-refundable and non-negotiable.
    -Shipping and handling fees do not include just the cost of shipment. There are additional costs such as additional packing materials, boxes, labels, labor and fuel charges. We do not utilize third party shipping account numbers.
    -Simply do not bid/buy from our website if you do not agree with the shipping/handling fees, thanks.
    Updating Account Information:
    All our products will be shipped to buyer's registered address; please confirm and update your current mailing address before you place an order and process the payment.
    Terms & Conditions:
    -All sales are final, items are sold on "As is" basis, no warranty coverage is expressed or implied unless otherwise stated in the product description.
    -Products (automotive parts & accessories) selling in LEDIN.us are for auto trade shows, display/off-road vehicles only. Public road and highway uses are strictly restricted and prohibited. We are not responsible for any illegal issues that caused by the improper usage of our products in your country. Please be sure to verify with your country/local/state department if our products are allowed before placing your order.
    -Most products selling in LEDIN.us require professional installation. We do not provide any installation instructions and will not responsible for any installation difficulties and problems generated unless otherwise stated in the product description.
    -Product/website availability is an important part for our order processing procedure and your convenience. We spend enormous effort to ensure our website functions properly and the product availability maintains in high level. However, we cannot guarantee the availability of website and products that we are selling in certain circumstances. If we cannot complete your full order (some products you ordered may be temporarily out of stock), we will process and ship the products that are in stock.
    -LEDIN.us reserves the right to cancel your order at any time for any reason.